IT Essentials

Welcome to the Information Technology (IT) Essentials course.


The IT Essentials (ITE) course introduces students to the fundamentals of computer hardware and software, mobile devices, security and networking concepts, and the responsibilities of an IT professional.


Students seeking career-oriented, entry-level computer hardware, software, and networking skills
Students wanting to gain fundamental computer and software configuration and troubleshooting skills.


Students develop working knowledge of how computers operate and how to assemble them.
Students gain confidence in working with the components of desktop and laptop computers by learning the proper procedures for hardware and software installations, upgrades, and troubleshooting.


After successfully completing the course students will be able to:

  • Install components to build, repair, or upgrade personal computers
  • Install Windows operation systems
  • Perform management and maintenance of Windows operating systems
  • Configure computers to communicate on a network
  • Configure computers to communicate on a network
  • Explain how to use, configure, and manage laptops and mobile devices
  • Install and share a printer to meet requirements
  • Troubleshoot advanced hardware and software problems


Internationale Cisco certificate


  • Enterprise technician
  • IT administrator
  • PC technician
  • Call center technician

Course Syllabus

Chapter 1

  • Introduction to the Personal Computer

    Select the appropriate computer components to build, repair, or upgrade personal computers.

Chapter 2

  • Lab Procedures and Tool Use

    Explain the purpose of safe working conditions and safe lab procedures.

Chapter 3

  • Computer Assembly

    Install components to build, repair, or upgrade personal computers.

Chapter 4

  • Preventive Maintenance and the Troubleshooting Process

    Explain how to perform preventive maintenance and troubleshooting on personal computers.

Chapter 5

  • Windows Installation

    Perform installation of Microsoft Windows operation systems.

Chapter 6

  • Windows Configuration and Management

    Perform configuration, management, maintenance, and troubleshooting of Microsoft Windows operating systems.

Chapter 7

  • Network Concepts

    Explain the operation of networks.

Chapter 8

  • Applied Networking

    Configure devices to connect to LANs, the Internet, and Cloud services.

Chapter 9

  • Laptops and Mobile Devices

    Explain how to configure, repair, upgrade, maintain and troubleshoot laptops and mobile devices.

Chapter 10

  • Mobile, Linux, and OS X Operating Systems

    Explain how to configure, secure and troubleshoot mobile, Mac, and Linux operating systems

Chapter 11

  • Printers

    Install a printer to meet requirements.

Chapter 12

  • Security

    Implement basic host, data, and network security.

Chapter 13

  • The IT Professional

    Explain the roles and responsibilities of the IT professional.

Chapter 14

  • Advanced Troubleshooting

    Troubleshoot advanced hardware and software problems.

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